1. Introduction
eSignalFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform and related services (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use the Service.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, password, company name, billing information
- Contact Data: Email addresses, names, and other information about your email recipients
- Content: Email content, templates, campaigns, and other materials you create or upload
- Communications: Messages, support requests, and feedback you send to us
2.2 Automatically Collected Information
We automatically collect certain information when you use the Service:
- Usage Data: How you interact with the Service, features used, time spent, pages viewed
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Access times, error logs, performance metrics
- Cookies and Tracking: Cookies, web beacons, and similar tracking technologies
2.3 Information from Third Parties
We may receive information from third-party services you connect to the Service, such as payment processors, analytics providers, and email service providers.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Personalize your experience and provide tailored content
- Comply with legal obligations and enforce our Terms of Service
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption in transit (TLS/SSL) and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Network security and intrusion detection
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
7.1 Access and Portability
You have the right to access and receive a copy of your personal information.
7.2 Correction
You can update or correct inaccurate information through your account settings or by contacting us.
7.3 Deletion
You can request deletion of your personal information, subject to legal retention requirements.
7.4 Objection and Restriction
You can object to certain processing activities or request restriction of processing.
7.5 Opt-Out of Sale (CCPA)
We do not sell personal information. If this changes, we will provide an opt-out mechanism.
7.6 Withdraw Consent
Where processing is based on consent, you can withdraw consent at any time.
To exercise these rights, please contact us at privacy@esignalflow.com or use the privacy controls in your account settings.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7. We process your personal information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for material changes)
- Displaying a prominent notice in the Service
You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
For EU residents, you also have the right to lodge a complaint with your local data protection authority.
Questions about Privacy?
Our privacy team is here to help clarify any questions you may have.